FAQ's

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How do I know which size to order?

Each of our dresses is accompanied by a size chart to give you a clear idea of measurements We recommend emailing hello@pinkcityprints.com if you are unsure of which size to order.

Do you ship internationally?

Yes! Orders to all countries outside of the UK are fulfilled by our international delivery partner, Globale-E. At the checkout you will have the option to pay all duties and taxes prior to your order shipping. International orders taking approximately 3-5 working days to arrive.

Can I exchange or return my dress if it doesn't fit?

Yes, but please ensure you do so within 14 days of receipt of the order. Please refer to our Returns and Exchanges page for further information.

What payment types do you accept?

We accept a wide range of payment types, including but not limited to: Paypal, Amex, VISA, ApplePay and GooglePay.

How do I wash my dress?

All of our dresses are machine washable, designed to be worn again and again. Please wash on a gentle cycle using a low temperature and a mild detergent. We also recommend washing with similar colours.

What currency will I pay in?

Our international delivery partner provides the option to pay in whichever currency you choose at the checkout.

Are there any additional charges for delivery outside of the UK?

Orders outside of the UK will be subject to local taxes and duties. Our international delivery partner, Globale-E, provides the option to view and pay for all duties and taxes prior to your order shipping. This guarantees there are no hidden costs once your order arrives. 

Our international delivery prices can be viewed here.

Do you sell gift cards?

Yes - we sell digital gift cards here. These make the perfect present for any lover of craft. You can purchase in instalments of £25, or email hello@pinkcityprints.com for a bespoke amount.

Letters from the Pink City

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